Return & Refund Policy

1. Check your order at the doorstep

Please check your items when our delivery partner hands over your order. If any item is damaged, spoiled, expired, wrong or missing, tell the delivery partner before paying.

The delivery partner can take back those items on the spot (a partial return). Your bill is recalculated straight away, so you only pay for the items you keep — including any change to the delivery fee.

You can also return the whole order at the doorstep if it is not as expected.

2. Reporting a problem after delivery

If you notice a problem after the delivery partner has left, email support@hyperhygine.com within 24 hours of delivery with your order number and a photo of the item.

We will review your request and, if it is approved, either replace the item with your next order or refund its price as described below.

3. Items that cannot be returned after delivery

For hygiene and food-safety reasons, the following can only be returned at the doorstep, not after you have accepted them:

• Fresh vegetables, fruits, fish, chicken, mutton and other perishable food.

• Medicines and health products.

• Personal-care and intimate-hygiene products, including sexual-wellness products.

• Any item that has been opened, used or is not in its original condition and packaging.

If such an item was damaged, spoiled or wrong when it arrived, please still contact us within 24 hours — we will make it right.

4. Cancellations

You can ask us to cancel an order any time before it is out for delivery by contacting support@hyperhygine.com. There is no charge for cancelling.

Once an order is out for delivery it cannot be cancelled, but you can refuse or return items at the doorstep as described above.

We may cancel an order (fully or partly) if an item is out of stock, your address is outside our delivery area, or the order cannot be delivered for reasons outside our control. If you have already paid for cancelled items, we will refund them.

5. Refunds

Cash on delivery: items returned at the doorstep are simply removed from your bill, so no refund is needed.

If you paid by UPI or another online method and a refund is approved, it is sent back to the same payment method, usually within 5–7 working days after approval (bank processing times may vary).

For an approved complaint made after delivery on a cash-on-delivery order, we will refund you by UPI or adjust the amount on your next order, as you prefer.

6. Weighed items

Items sold by weight (such as fish, chicken and mutton) are cut and weighed to order. The weight delivered can differ slightly from the weight ordered; you are charged for the weight you ordered at the per-kg price shown when you placed the order.

7. Contact

For any return, refund or cancellation request, email support@hyperhygine.com with your order number. We aim to reply within one working day.